WE BET YOU’VE GOT QUESTIONS… AND WE HAVE GOT THEM COVERED
  • CANCELLATION
  • CANCEL MY FLIGHT
  • REFUNDS
  • AMENDMENTS
  • CHANGE MY FLIGHT
  • CHANGE PASSENGER NAMES
  • ONLINE CHECK-IN
  • WHAT IS ONLINE CHECK-IN?
  • WHY DO I HAVE MORE THAN ONE REFERENCE FOR THE ONLINE CHECK-IN?
  • GETTING YOUR BOARDING CARD
  • SELECT YOUR SEAT
  • HOW EARLY SHOULD I BE AT THE AIRPORT?
  • AUTOMATIC BOARDING PASS REQUEST
  • BOOKING
  • HOW EARLY SHOULD I BE AT THE AIRPORT?
  • BOOKING FOR AN UNBORN INFANT
  • CAN I HOLD A FLIGHT?
  • OPEN RETURN TICKETS
  • DUPLICATE RESERVATION (FROM HERE)
  • I BOOKED A ONE-WAY TICKET BUT RECEIVED A RETURN TICKET INSTEAD. WHY?
  • BOOKING FOR A CHILD
  • BOOK OVER THE PHONE
  • MY RESERVATION
  • WHERE IS MY TICKET?
  • WHAT IS AN ELECTRONIC TICKET?
  • PROBLEM WITH YOUR BOOKING?
  • I MISSED MY OUTBOUND FLIGHT, CAN I STILL USE MY RETURN TICKET?
  • BOOKING PROCEDURE
  • STATUS OF MY BOOKING
  • BAGGAGE
  • BAGGAGE ALLOWANCE
  • IS MY BAGGAGE SENT TO MY FINAL DESTINATION?
  • LOST OR DELAYED BAGGAGE
  • ARTICLES ALLOWED IN CHECKED AND HAND BAGGAGE
  • ADD BAGGAGE TO MY RESERVATION
  • SPECIAL BAGGAGE
  • SPECIAL ASSISTANCE
  • SPECIAL REQUESTS
  • I AM PREGNANT, CAN I TAKE MY FLIGHT?
  • TRAVELLING WITH ANIMALS
  • PASSENGERS WITH LESS MOBILITY
  • UNACCOMPANIED CHILDREN
  • FLIGHT DELAYS
  • DELAYED OR CANCELLED FLIGHTS
  • HAVE YOU MISSED YOUR CONNECTING FLIGHT?